Latest Vacancies and courses
ICM FTS/163687
Information Session – Wednesday 23rd July Eligibility 19+ JSA / ESA (wrag) ICM are currently running a course to support local Contact Centre businesses.
With opportunities across large brand names, this is a prime opportunity for customers to work in contact centres. Or for those who would like to change careers and move into Customer Service or Sales to get a head start. On the day customers will have the opportunity to book themselves onto the training course this is a one week SBWA starting on the 28th July at Manchester Employer Suite. The modules covered in the level 1 course are:- Introduction to a contact centre Compliance with Health & Safety in a contact centre Improve personal effectiveness in a contact centre Contribute to customer service Contribute to sales activities
Selling by telephone Inbound Selling by telephone Outbound Other aspects of the course include:
■ Dealing with difficult customers
■ How to resolve complaints
■ Advanced telephone sales
Skills & Knowledge Gained
Learn the difference between Inbound and Outbound contact centres
Learn how to conduct yourself in a contact centre
Learn how to deliver basic customer service Learn the effects of good/bad customer service
Be able to perform appropriate sales techniques in order to close sales
Be able to overcome difficult and irate customers
Perform practical role play
Learn how to work efficiently alone or as part of a team
Learn correct telephone techniques
Increase confidence
Learn how to communicate effectively
Health and safety certificate
Display screen user certificate
I.T experience Achievement
NCFE accredited NVQ level 1 in Contact Centre Operations.
To Apply Please call the Manchester Employer Suite 0161 234 5351
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Title: Security Guard Location: Manchester Area Hours: 37 hours Full time.Duration: Perm
ROLE DESCRIPTION Permanent – Site related pay average of £6.50 per hour Days, Late Evenings, Nights and Weekends. Advance Security UK Limited is one of the UK’s most progressive security companies. We are currently recruiting for professional Security Officers to join one of our prestigious contracts in and around the Manchester area. Working within a security environment you will need to have clear communication, both written and verbal, along with excellent customer services skills. Duties will include acting as a visual deterrent, liaising with police and other emergency services and report writing. Experience in apprehension of shop lifters and subsequent reporting would also be beneficial. Duties may also include internal/external patrols, locking/unlocking premises and all other associated security tasks as required. You must have a frontline Security Guarding or Door Supervision SIA Licence. You must be able to provide a fully comprehensive 5 year work/education history. In return we offer:-1.Site related pay average of £6.50 per hour2.Mixture of days, lates, nights and weekends. Average 40 hours per week3.Full and ongoing training4.Free uniform5.Structure career development prospects6.28 days annual leave
To Apply: call the Employer Suite on 0161 234 5351 to complete Screening questions see below:
• Do they hold a valid frontline SIA licence
• Do they have a valid ‘Right to Work’ Document ie passport, visa, full birth certificate etc
• Can they supply a current address document and proof of National Insurance.
• Can they supply a full 5yr work/education history
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“Carers’ Advice Worker”. 18 hours per week Monday – Friday £10.25 per hour Closing date: 1.30pm – Friday 18th July 2014 Applicants can contact me via email: kelly.s@thefed.org.uk
PS Carers Advice worker June 14
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candidate Pack – Store Manager Jun 2014v2
JD Carers Advice Worker june 14vinspired Store Manager jobspec
Skills and Work Solutions
Plumbing Trainer (Ref: PT3107)
Salary: £25,000 – £30,000
Location: Trafford Park
Permanent
Skills and Work Solutions are recruiting a Plumbing Trainer to deliver effective learning in order to achieve high levels of achievement in planned learning outcomes for young people and possibly, adults, whilst providing an exceptionally good learner experience.
To be based in Trafford Park.
The duties of the job include:
To plan and deliver structured learning sessions that achieve the individual learning aims of the learner and exceed the normal quality delivery standards for the trade.
To develop an innovative curriculum which enables a mixed group of learners with varied learning aims to learn and achieve qualifications.
Preparing practical and theoretical learning sessions by producing written lesson plans in the defined standard format.
Delivering creative and innovative theoretical and practical learning that motivates and engages the learners, particularly making effective use of new technology packages.
To provide advice and guidance and pastoral support to learners or refer to the Learner Support Unit, as appropriate.
Ensuring that the sector is a safe environment for learners by effective risk assessment and management of those risks.
Maintaining effective learner attendance and progress records for individuals and groups.
To carry out testing and assessment in-line with awarding organisation guidelines.
Liaise with internal verifier(s) regarding the quality of assessments and learners’ work.
We would like to hear from you if you have/are:
Teaching qualifications to Certificate in Education level or equivalent.
Experience of the structure and content of plumbing qualifications.
Experience in delivering outstandingly effective learning to achieve business objectives and learners’ requirements.
Commitment to innovative approaches to training delivery, particularly flexible delivery through new information technology packages.
Belief in the capability of young people and adults to better their lives through success in learning.
Good presentation and teaching delivery skills with groups and individuals.
Effective planning of learning activities and other interventions.
The ability to deal with challenging behaviour.
To apply please email info@theworksmanchester.co.uk or call into one of
our centres (Moss Side or West Gorton)
CLOSING DATE: 4PM on Thursday 17th July 2014
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Job Title: Operational Support Officers Location: Urmston, M41 7XZ Wage: £16,893 (early shift) – £19,194 (late shift) Hours: 8 hour shift with a 30 minute lunch break, either 7am-3pm or 3pm-11pm, over 7 days (7 full time & 4 part time positions) Duration: Permanent Successful candidates will be subject to satisfactory DBS checks. Responsible for accurate data entry, identifying and investigating all incoming data, provide reporting on internal and external customers within timescales. Provide excellent customer service working with FSC & CSC teams to meet all internal and external KPI targets. Will take information by phone & put in written form. Applicants will need excellent phone manner & listening skills, excellent keyboard skills, ability to use Word, Excel, Outlook Email & Calendar, experience in an office environment, ability to take down information accurately & produce written documents (MS Word) CLOSING DATE 3/7/14 *The jobs may start as early as 7/7/14 To apply: CV & covering letter (optional) to our Employer Adviser at Stretford Jobcentre STY.CV1@DWP.GSI.GOV.UK Please use “Capita vacancies” as your subject header
Immediate Opportunities for School/College Leavers –
Earn while you learn and kick start your career with a great local company!
| Job Title | Location | Salary | Description |
| Apprentice Resourcer | Salford | £7000 | Located in Salford, our client is a recruitment company that specialises in securing and finding high demand professional candidates within the Retail and Consumer Goods sectors for international and UK clients. They are currently looking to take on an Apprentice who is willing to help others and takes pride in doing so. |
| Human Resources Apprentice | Manchester | £8000 | Our client is a commercial property consultancy who works nationwide. They work with a range of clients in both the public and private sector. The company was established in 1773 and continues to grow year on year and are now looking to recruit a Human Resources Apprentice to join their team in Manchester. |
| Web Developer Apprentice | Manchester | £5000 | Our client is a design agency looking for two Digital Apprentices to join their team in Manchester. They work with a variety of sectors including fashion, comedy, education, professional services and more. There services also cover a wide variety such as ecommerce websites, blog customisation, multi-channel retailing and other web applications. If you are interested in the Internet, Social Media and all things creative then this is the ideal role for you! |
| Global Mobility Apprentice | Manchester | £11,000 | Our client is one of the foremost worldwide Oil and Gas Technical Support organizations with over 30 years of specialist experience. They are currently looking to recruit a Global Mobility Apprentice to support their team with a vast amount of opportunities to develop within their role. This is an ideal opportunity for somebody who is looking for the chance to gain valuable work experience along with a recognized qualification. |
| Front of House and Office Apprentice | Manchester | £7000 | Our client is an innovative brand communications agency that helps their clients stand out from the crowd. They are an award winning company working with a wide range of clients such as Bus Services to Medical Centre’s, Law Firms and Universities. The company is dedicated to creating the best design for their clients and would like to take on an Apprentice to help them on their journey. |
| Coder and Digital Apprentice | Hyde | £5000 | Our client is a digital marketing agency located in Hyde. They work for businesses across the UK and Europe specialising in web development, online marketing services and creative web design. Their recognition has grown since 2001 and will continue to do so as they continue to produce innovative and creative ideas for their clients. |
| Creative Marketing Apprentice | Manchester | £5000 | Our client is a design agency looking for two Digital Apprentices to join their team in Manchester. They work with a variety of sectors including fashion, comedy, education, professional services and more. There services also cover a wide variety such as ecommerce websites, blog customisation, multi-channel retailing and other web applications. If you are interested in the Internet, Social Media and all things creative then this is the ideal role for you! |
| Sales and Customer Service Apprentice | Manchester | £5000 | Located in Deansgate near the Hilton Hotel our client is a leading provider of Online Business Information, with over 10 years of experience they are a well-established and ideal company to work for. They are currently looking to take on a Sales and Customer Service Apprentice to work alongside their team and represent their organisation. |
All of these companies are recruiting now
Secure a nationally recognised Level 2 or Level 3 qualification in Business Administration or Digital Marketing and Social Media
Call us now for more information – 0161 200 1673 or e-mail recruitment@theapprenticeacademy.co.uk
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